Refund policy
Return & Refund Policy
At Soliya, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Returns We accept returns within 14 days of delivery. To be eligible for a return, items must be:
- Unworn, unwashed, and in original condition
- Free of any stains, odors, or damage
- In their original packaging with tags attached
To initiate a return, please contact us at support@soliya.shop with your order number and reason for return. We will provide you with further instructions.
Non-Returnable Items The following items cannot be returned:
- Final sale or clearance items
- Items marked as non-returnable at the time of purchase
Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Damaged or Wrong Items If you received a damaged or incorrect item, please contact us within 48 hours of delivery at support@soliya.shop with photos of the item. We will make it right at no additional cost to you.
Exchanges We do not offer direct exchanges. If you'd like a different item, please return your original order and place a new order.
Questions? Contact us at support@soliya.shop and we'll be happy to assist!